A Calmer Way Forward for Your Family

A facilitation session is an informal, structured conversation. A neutral Hearthway facilitator sits with all parties and helps each person speak and be heard in turn. The facilitator doesn't advise, judge, or recommend — they simply keep the discussion productive and respectful.

For facilitation sessions, yes — the process works best when all key parties join voluntarily. Our conversation workshops, however, are open to individuals who simply want to improve how they communicate in family settings.

Conversation workshops run for approximately two and a half hours. Facilitation meetings are usually scheduled for ninety minutes, though we allow extra time if the discussion is still moving well. Records support varies by complexity, but most families find one or two working sessions sufficient.

Yes. Hearthway operates on the principle of confidentiality. Conversations held in sessions are not shared externally. Any written notes produced under the records support service belong entirely to your family and are not stored by Hearthway after handover.

We work primarily in English, and our facilitators have a good working understanding of Thai cultural contexts. For sessions where Thai language support is needed, please mention this when you make an enquiry and we will do our best to accommodate.

We ask for 48 hours' notice if you need to reschedule. We understand that family situations can shift quickly, so we try to be as flexible as reasonably possible. Full details are covered in our Terms & Conditions.